Frequently Asked Questions

  • Play areas are designed for children under 5 years of age ONLY.

    Children must be supervised by an adult (at least 18 years old)/parent/guardian while in play area.

    NO SHOES, SNEAKERS, HIGH HEELS, FLIP FLOPS OR SANDALS are allowed on mats (play area).

    Socks must be worn at all times.

    NO FACE PAINT – please do NOT book us if there is a face painter present at your party.

    NO Confetti, slime, or glitter

    NO food, drinks or sweets, gum allowed in play area

    NO Running in play area

    NO diving or throwing balls out of ball pit

    NO equipment should be removed around or from within play area

    NO shoving, pushing, wrestling, piling or rough play in play area.

    All sharp objects must be removed before play (including pens, pencils, jewelry, knives, eyeglasses, bling on pockets etc.)

    DO NOT enter if you are pregnant or have physical problems.

  • Our soft play areas are for children ages 0-5 years old

  • Rentals are priced by the hour, allowing pricing that is customized to your specific party needs! We will arrive to the party location 1 hour before the event starts for setup. We will arrive at the party end time for teardown.

  • Deliveries within 20 miles of Youngstown are included in the set-up and tear-down price of $100! Deliveries outside of the 20 mile radius will be $1/additional mile.

  • We accept all major credit cards (there is a 3.5% processing fee)

  • Yes. A non-refundable deposit equal to 50% of the total cost is required to secure date. The remaining balance is due 2 weeks prior to the event date. If the remaining balance is not paid 2 weeks prior to event, booking will be cancelled and no refund will be given.

  • Yes! We can setup all packages outdoors. Please keep in mind that a shaded, level space with short grass or pavement is necessary, and we cannot set up in areas where pets have been toileted. Please see weather policy for more details.

  • We assess a $150 deep cleaning fee for any rentals soiled by non-adherence to the provided guidelines. This fee is due within one week after the event.

  • Renter will be responsible for the full cost of repair or replacement (up to $2000).

  • You may cancel event up to two weeks before event for a full refund. If for any reason the event is canceled or postponed, we need a 72-hour notice. If the cause of cancelation was due to unforeseen circumstances*, we will accommodate ONE reschedule within the year if the date and time is available. Original package selected subject to equipment availability.

    *Unforeseen circumstances based on YO! Let’s Play’s owner discretion.

  • For events held outdoors, we will not set up equipment if rain is forecasted at 50% or more during your booked time. Please have an indoor option available or call as soon as possible to reschedule.

    If we setup outdoor and the forecast shows rain will begin during your booked time (50% chance or more), we will pickup equipment immediately and no refund will be given.

  • Yes! All items are cleaned with a disinfect that is free from harsh chemicals and kills 99.9% of viruses and bacteria.